SHIPPING
Customers within the UK will receive their orders within 3-5 working days, sent via tracked shipping.
Customers outside the UK, will receive their orders within 5-7 working days, also sent via tracked shipping however this will be dependent on any customs delays.
All orders are dispatched the following working day from when they are placed with the shipping service you request at checkout. Please note, the above times are only a guideline and are subject to carrier (Royal Mail) delays and/or customs delays.
Please note, once an order is placed we are unable to cancel it as the order is handled by a third party.
Address Changes
If you provided us with an incorrect or incomplete address upon checkout, please notify us as soon as possible at support@zeavive.com. This includes out-of-date addresses. If you fail to notify us of an address change prior to the shipment of your order, you will be responsible for any additional shipping costs. Once the original package is returned to us and the additional shipping costs have been received, we will reship your order.
REFUND POLICY
We are unable to refund due to health and safety factors.
The following reasons for refund we will consider within 14 days of purchase:
- A fault of ours in shipping and the product (picture required in some cases)
- Damaged or Unusable Product (Picture required)
- Other Reasons will be considered
We always aim to create a win-win situation for our clients, and will always consider and try to resolve any issues you may have with the transactions you have made.
FAQS
Below are the top questions asked that we have posted below:
- After order is placed, how long is shipping?
Usually orders are shipped same day or next day – you can find shipping times here.
2. I bought Zeavive, but I am still unsure how to use it. Can you help?
Yes we can always help with our products and helping you get the best results you can get with our products. You can message us on facebook, whatsapp or even email us at support@zeavive.com.
3. Why are your products expensive?
It may seem like that, in comparison to other products in the market – but our ingredients are the highest quality, including the way they are harvested as well as stored.
4. Does Zeavive really help the skin?
Yes of course! Results vary because it depends on your current lifestyle. If you like a more customized approach to building a regime – don’t hesitate to contact us – we are here to help, even if you don’t end up buying from us, we still rather give out the value.
5. Why does my packaging look different?
We may occasionally update the design and packaging however we don’t change our formula. If we do ever make changes, we’ll let you know.